Mark Boedecker, the president of CMIT Solutions of Southwest Charlotte, is one of CMIT’s distinguished franchise partners continuing to make a difference for small and medium-sized businesses (SMBs) in the communities he serves.

Recently, Boedecker was unexpectedly called into duty when an air traveler at Charlotte Douglas International Airport accidentally left his laptop computer at the security line.

Uncertain of whom to turn to, TSA called Boedecker because the computer belonged to a CMIT Solutions client from New York City and had a CMIT Solutions sticker on it. The computer. For Boedecker and the client, it turned out to be very beneficial that the CMIT network, complete with franchise partners in nearly every major metropolitan area in the United States, is large enough to support a lost device and ease the concern of worried business owners and employees.

In this case, multiple CMIT Solutions franchise offices across the country communicated with one another and worked together to track down the owner and get the laptop shipped safely back to the client in New York City.

“This is an amazing example of the kind of collaborative environment that CMIT Solutions fosters at every level,” said Boedecker, whose background in the military led him to the proven system of CMIT Solutions. “As soon as I got the call from TSA, I knew that my top priority was to return this laptop safe and sound to its owner. Our clients are business owners themselves, and working without a computer is a recipe for disaster. We jumped on it immediately and got the ball rolling.”

This is another example of how CMIT Solutions’ franchise partners help clients achieve their strategic business goals by delivering cost-effective technology solutions and support that meets the needs of small and medium-sized businesses.

To learn more about how you can make a difference to SMBs in your area while realizing your entrepreneurial ambitions as a CMIT Solutions franchisee, visit