FranNet Business News in the Carolinas – April 2014 by Cathey Petkash
Amy Justis update: CMIT Solutions of Charleston
Following is an interview with Amy Justis, who launched her IT managed services franchise in September 2013:
How are you & your business doing?
I couldn’t be happier. My background in finance and information technology has prepared me well for this career transition. Plus, with the support of CMIT’s home office, technology partners, and network of 140-plus offices nationwide, I’m part of an organization with remarkable resources. The IT field will continue to grow now and well into the future.
I am very excited about the progress we have made, particularly given the stage of our business. This past month, I was included on the list of top franchisees in raw growth for the most recent three months and our CEO was quite excited about seeing a new franchisee make the list. I am on track with my business plan and am excited to see that many of the assumptions I made are turning into reality.
What has been the biggest surprise as a Franchise Business Owner?
I was blown away by the teamwork and camaraderie between the CMIT franchisees. Everyone has been helpful and bends over backwards if you have a question. We have an email distribution list across the franchise and questions are sent via email with great responses. We have an annual convention and monthly town hall meetings, which allows me to learn from others. It also fosters a sense of healthy competition.
What has been the biggest challenge as a business owner?
You have to wear many hats. You need to be proficient in all aspects of the business. Even if you end up hiring talent to cover a particular skill, you still need to have a strong working knowledge of the activities required to perform the function.
What your plans for the future of your business?
I am very focused on two things – gaining new customers and providing great customer service to our existing customers. I believe that these two things will allow everything else to fall in place.
Would you offer any advice for others thinking about researching franchise opportunities?
It is important to do your homework and make sure you know what you are getting into. This is true with any business. A franchise model offers an interesting ability to validate with others that have made the same decision. This is very valuable and is something I underestimated before I began the process.
Would you “do it” again?
I would absolutely make the same decision and am very satisfied that this is a good fit for me personally and for the Charleston market.
Any other comments, Amy?
I never knew what I was missing. I don’t regret the years I spent in corporate America environment, but business ownership is so much more rewarding.I work even harder than I did before but the level of satisfaction is so much higher. The stress is different – you are carrying the weight of the business on your shoulders but there is very little of the corporate politics that could be quite stressful. My customer feedback is my performance review now. Referrals by my customers are very rewarding.
Thanks Amy! And continued success with CMIT Solutions of Charleston.
Please visit Amy’s website: http://www.cmitsolutions.com/charleston
Amy’s contact information is: firstname.lastname@example.org
Work Phone: 843.501.9908, x101