WHAT DIFFERENTIATES CMIT FROM ITS COMPETITORS
We’re the largest managed service provider in the nation. And with size and scale comes serious benefits for our entire franchise system. Our buying power, alliance relationships, comprehensive business model, unprecedented service agreements, and ability to back those services up with elite support from affiliates and internal resources makes up the CMIT Advantage. Our proven system allows the most successful franchisees among us to work on their business, not in their business.
Dell PartnersDirect Premiere
92% of small businesses use Dell. We are Dell’s 8th largest partner and a member of their PartnerDirect Premier program, which allows us to offer the products and solutions that our customers want, build credibility in the industry, differentiate ourselves based on service offerings, and grow our businesses to heights unmatched by our competitors.
Our highly skilled Help Desk is fully staffed to answer service calls from clients related to level one or more basic issues. We measure time to answer, first call resolution, statistics, and total time to resolution while providing friendly, expert service.
NETWORK OPERATIONS CENTER
Our industry-leading 24x7x365 Network Operations Center (NOC) is staffed by more than 650 technicians who can provide unprecedented support for issues elevated by the Help Desk. This keeps clients satisfied with a higher level of service while allowing CMIT technicians more flexibility to focus on valuable onsite projects and owners to worry about business growth.
BACK-OFFICE BUSINESS OPERATIONS SUPPORT SYSTEM
- Proven marketing platform
- Prospect list management
- QuickTip newsletter management
- Comprehensive Operations Manual
- Product info and configuration
- Marketing materials
- System calendar
- Mastermind Groups
- National Techs forum
- Best practices
- Client ticketing and solutions
- Technician dispatching
- Time/payroll tracking
- POS system/QuickBooks
- Home Office support and knowledge base
- Client access
- System and vendor access
- Sales/COGS reporting
- System directory
- Royalty/ACH history
- Unit info & metrics
- Area developer info & metrics
PRODUCT DEVELOPMENT, TESTING, AND CERTIFICATION
We continue to assemble the essential components of our managed ecosystem, which builds toward an increasingly rich set of solutions you can provide to your clients. CMIT involves all franchisees in product development and testing strategy, providing plenty of opportunities for continuing education and industry certification that can provide a competitive edge and deliver increasing value to our clients.
TECHNICIAN CERTIFICATION PROGRAM
Don’t think vendor-neutral industry certifications are important? In any industry, certification means a service provider has satisfied the basic requirements of his or her trade. Would you hire a plumber or electrician who wasn’t licensed? Visit a doctor who wasn’t certified by the American Medical Association? At CMIT Solutions, our business owners and technicians hold certifications from CompTIA, Certified Information Systems Security Professional, Big Data, Healthcare IT, Mobility, Microsoft Certified Solutions, Project Management, Telecommunications, Virtualization, and VMware.