RESEARCH CMIT SOLUTIONS
CMIT Solutions has a step-by-step discovery process for sharing information about our business model. At the same time, we are interested in learning more about your business interests and goals. That way we can come to a mutual informed decision about the benefits of entering into a franchise relationship together.
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Learn more about how our managed services help small to medium-sized businesses build a competitive advantage through increased performance and profitability.
LONG RECORD OF EXCELLENCE
CMIT Solutions was again certified as a 2017 World-Class Franchise® by the franchise Research Institute®. The recognition came after an independent franchisee validation survey conducted by the Franchise Research Institute, in which a significant portion of all CMIT Solutions franchisees participated. The survey was designed to determine the quality of 10 key metrics crucial to franchisee success within the CMIT Solutions franchise system.
“High ratings from franchisees, when obtained confidentially, are evidence that a franchisor consistently meets or exceeds franchisee expectations,” says Jeff Johnson, Founder and CEO of the Franchise Research Institute. “CMIT Solutions understands this concept, and they work diligently to monitor and improve the support they provide to their franchisees.”
HIGH FRANCHISEE SATISFACTION
The survey asked CMIT Solutions’ franchise owners to rate their franchisor through a series of questions in categories such as overall quality, growth potential, support, and communication.
Among the responses received from CMIT Solutions’ franchisees:
- 97% gave a positive rating to the overall quality of the franchisor.
- 96% responded positively to the products and services received from their franchisor.
- 92% gave a positive grade to the initial training of the franchisor.
- 94% responded positively to rating their franchisor compared to the local competition.
- 93% gave a positive rating to the opportunity provided by the franchise system.
“Franchisee input is an essential element of what drives our priorities,” says CMIT Solutions CEO and President Jeff Connally. “Less than 10% of franchisors engage an independent research organization to anonymously query their franchisee’s level of satisfaction. This places CMIT Solutions among the top tier of franchisors who take the opinions of their franchise partners seriously and are committed to the continuous improvement of their programs and processes.”